Menu and options
Categories, variants and notes stay clear throughout the ordering process.
ROBEXA ONLINE ORDERING
An online ordering system that stays connected to your restaurant.
Let guests order for pickup or delivery through your own web channel. Menus, availability, time windows, payment methods and order handoffs are configured around your operation—so direct orders can enter the relevant kitchen and management workflow without re-entering the order.
Robexa Online Ordering is designed as a direct ordering path alongside existing channels that already make sense for the restaurant.
ORDERING FLOW
From menu choice to restaurant workflow.
The value appears when guests can choose clearly and each accepted order then follows the same operational path as other structured orders.
Browse the menu
Guests see categories, items and available options according to the configured menu.
Choose fulfilment and timing
Depending on the setup, guests select pickup or delivery and the available time options.
Review and complete checkout
Items, contact details and—where offered—payment are reviewed before submission.
Pass the order into operations
Accepted orders can reach administration, kitchen or configured print workflows.
A direct channel does not have to displace marketplace channels. It gives the restaurant an ordering path it can shape around its own operation.
ORDERING EXPERIENCE
A clear path from the menu to confirmation.
The guest interface follows the ordering path—menu, fulfilment choice, checkout and confirmation. Which steps appear depends on the configured setup.
Pickup, delivery and timing
Available fulfilment types and time options follow the location and opening-hour settings.
Checkout and confirmation
Guests review the cart and details before the order is passed to the restaurant.
CONFIGURATION
What the restaurant can configure around direct orders.
These areas describe typical configuration options. Which ones are active depends on the agreed setup.
Menu and availability
Items, prices and availability can be managed for the web channel so guests only see what is offered.
Options and notes
Variants, extras and order notes can be captured in the cart before the order is submitted.
Pickup and delivery
The restaurant defines whether pickup, delivery or both are offered—and under which conditions.
Opening hours and order timing
Time windows and available order times follow the configured opening and fulfilment rules for the location.
Delivery areas and fees
Where delivery is offered, areas and fees can be defined in the setup—not as unlimited coverage.
Payment methods
Online payment or pay-at-pickup / pay-on-delivery can be available when the relevant payment configuration is agreed and set up.
DIRECT ORDERING
A direct channel alongside the channels you already use.
A restaurant’s own ordering channel and external marketplaces can serve different purposes. Robexa Online Ordering provides a web-based route that can be configured around the restaurant’s menu, configured fulfilment choices and operational handoffs.
Whether it complements or replaces another channel is an operational and commercial decision—not a universal product promise.
| Channel | Primary context |
|---|---|
| Online Ordering | Direct web ordering for configured pickup or delivery flows |
| QR Ordering | Ordering initiated through a QR-specific guest context, such as at the table |
| WhatsApp Ordering | Ordering journey initiated through WhatsApp |
| Marketplace | Discovery and ordering within an external platform |
CONNECTED OPERATIONS
Connected where the order needs to go next.
A guest-facing order is only useful when the next operational step is clear. Depending on the configured setup, relevant orders can become visible in the administrative environment and may be passed to selected kitchen-display or printing workflows—that is, where the order needs to go next.
The useful setup is not the one with the most modules. It is the one in which each accepted order reaches the people and outputs responsible for preparing it.
FIT
A good fit depends on the ordering and fulfilment model.
Where Online Ordering may be useful
- Restaurants offering pickup through their own website
- Delivery within clearly defined areas
- Multi-location operations with location-specific settings
- A direct web channel alongside existing marketplaces
- Digital orders that should enter a defined preparation workflow
What the setup requires
- Configured menu and prices
- Location and opening-hour settings
- Defined pickup or delivery rules
- Delivery areas and fees where delivery is offered
- Compatible payment configuration where online payment is used
- Confirmed routing to administration, KDS or printing
- Clear responsibility for accepting and preparing orders
- Staff introduction and order-handling procedures
The exact setup depends on the menu, locations, fulfilment rules, payment methods and operational outputs. Delivery areas, time windows, payments and kitchen or printer routing must be configured and tested before launch where they form part of the agreed workflow.
SETUP
Configured around the way orders are fulfilled.
We first examine how guests should order, which pickup or delivery choices are needed and where an accepted order must go next. We then configure and test the relevant menu, checkout and operational connections within the agreed scope.
Data preparation, payment setup, staff introduction, training and ongoing support must be described according to the actual project scope—not as unlimited or automatically included services.
Understand the ordering model
Clarify guest paths, pickup or delivery and the route into preparation.
Configure the guest and operational flow
Set up the web channel, checkout and handoffs within the agreed scope.
Test and introduce the agreed setup
Verify the flows and introduce the team according to the project scope.
INSIGHTS
A deeper look at digital ordering.
The article goes further into digital ordering journeys and common bottlenecks—without replacing this product page.
Restaurant Digitalization
How to Design an Efficient Digital Ordering Process for a Restaurant
An efficient digital ordering process connects menu, order entry, kitchen routing, service and fulfilment. The technology helps only when every channel follows clear operational rules.
14 min read
FAQ
Frequently asked questions about Online Ordering
It is a web-based ordering channel under your brand. Guests choose items, fulfilment type and—depending on the setup—timing and payment. Accepted orders can enter the configured administration, kitchen or print workflows instead of being re-entered manually.
Let’s map the direct ordering journey for your restaurant.
In an initial conversation, we look at your menu, locations, pickup or delivery model, payment requirements and preparation workflow. From there, we can determine whether Online Ordering fits your operation and which connections should be part of the setup.